Support

Support Plans & Terms

My Dream Technology offers three support tiers to meet your needs. Our Basic Plan provides essential support and access to our online resources. The Standard Plan includes additional support options and priority response times. For comprehensive assistance, our Premium Plan offers 24/7 support, dedicated account management, and advanced troubleshooting. Each tier is designed to ensure you receive the level of support that best fits your requirements. For more details on each plan, please visit our website or contact our support team.

Standard

The My Dream Technology Standard Support level provides support services from 9 AM to 5 PM. This option is available for both free and paid accounts:

Free Accounts: Available for a limited time, allowing customers to try My Dream Technology and conduct a POC with access to our technical support.
Paid Accounts: Requires payment starting from the first My Dream Technology instance, with a minimum charge equivalent to three instances.

Who is it for?
Ideal for production deployments that don’t need support outside of regular business hours and for those testing and evaluating My Dream Technology.

Business

The My Dream Technology Business Support plan offers 24/7 support services for system availability and recovery, based on an SLA. It includes initial response from our NOC and escalation support from My Dream Technology engineers with a follow-the-sun global presence.

Who is it for?
This plan is ideal for customers in production environments or MSPs running customer POCs that need round-the-clock support and SLA-based service. It provides a good balance between cost and comprehensive 24/7 support availability.

Platinum

The My Dream Technology Platinum Support plan is our premier customer support service, offering 24/7 support with an enhanced SLA and a specialized escalation team featuring additional on-call engineering resources.

Who is it for?
This plan is designed for customers with mission-critical production environments that need round-the-clock support to ensure system availability.